Attendance and Punctuality: 

Team members are to report to work on time as scheduled and to work all scheduled hours and any required overtime. Team members are expected to be on time to work in all weather conditions unless the Operator declares an emergency closing. You must arrive to work in full uniform ready to work. You must take care of all personal needs BEFORE you clock in, i.e. putting bags away, using the restroom, fixing hair, etc.  You must start at the exact time scheduled, unless directed otherwise by a member of Management. You must always check with the Manager when it’s time to get off of work. Your manager is required to release you from duty. Leaving without notice will be considered team member negligence and will not be tolerated. 

Tardiness: 

A tardy is defined as any instance where you are clocked into the time clock system at two or more minute later than you are scheduled.  You are expected to be at work, in full uniform, ready to serve or perform your assigned duties at the exact time of your scheduled shift. Each tardy is recorded and will affect your pay rate and hours scheduled, and could lead to your dismissal. Excessive tardiness will not be tolerated.  

Disciplinary Action: 

Three or more tardies in a rolling 30 day period will result in disciplinary action. 

• We understand that there will be emergencies or occasions that will cause you to be late. Proper documentation or calling ahead of time to have someone cover your shift is a must. Proper documentation or finding a team member to cover your missed time will excuse that particular tardy. 

• Tardies (and all other attendance issues) will be tracked and documented, for both disciplinary action purposes, and for performance evaluations as well. 

Call Offs: 

A call off is defined as a scheduled shift that you cannot work and do not have a replacement for. 

If you cannot make your shift for any reason (sickness, emergency, conflict), you are responsible to find your replacement. Your replacement must be trained and comfortable working in the role you were scheduled for that day. Suggestions for finding a replacement for your shift include the Chick-fil-A employee facebook page and utilizing the HotSchedules system to contact coworkers. 

If you find an employee to cover your full shift who meets the above criteria, you shift will be considered excused and will not result in any type of disciplinary action.  If you cannot find a co-worker to work in your place, you must call the store and speak directly to the Manager on duty at that time. Texting or asking another employee to relay your message is not acceptable. 

Releasing a shift via the HotSchedules app is not equivalent to finding someone to cover your shift.  When a team member releases their shift in HotSchedules, this makes the shift eligible for another team member to work that specific shift, but if no new team member takes that shift, the original party is still responsible for the shift. 

• If you cannot find a co-worker to work in your place, and cannot come in yourself, this will be considered a call-off. 

• You must provide documentation for your absence (doctor’s note, repair shop invoice, etc.) Documentation will help show legitimacy for your absence and will excuse that particular absence. 

Disciplinary Action: 

Three or more call offs for an unexcused reason in a 12 month rolling period will result in disciplinary action.  As Saturdays are our busiest day of the week, two or more call offs on a Saturday in a six month rolling period will result in disciplinary action.  The disciplinary action policy is explained on the final page(s) of this document, and can include a verbal or written warning, suspension or termination. 

Scheduling: 

Weekly schedules are submitted to all team members via our HotSchedules system. Team members have access to this system through the Chick-fil-A home page, cfahome.com, or via the HotSchedules app (HotSchedules for CFA, free in the app store for IOS or Play Store for Android). Schedules are posted at a minimum of one week in advance, and are final once posted. It is the team members responsibility to check for their schedule, and once posted, they are responsible for those hours. 

If for any reason you cannot work your scheduled shift, you are responsible for finding a replacement. Your replacement must be trained and comfortable working in the role you were scheduled for that day. Suggestions for finding a replacement for your shift include the Chick-fil-A employee facebook page, calling the store for available employee numbers, etc.  

Shift trades can be done via the HotSchedules website or app, or may be done in person, with the approval of a manager. Shift trades cannot be done without management approval, and the team member originally scheduled for that shift is responsible for committing to that approval.  If a member of management does approve the shift trade, the new team member scheduled becomes responsible for that shift. 

Requesting Time Off: 

All team member request offs must be completed through the HotSchedules app or website, and should be submitted at least 2 weeks in advance.  We will attempt to accommodate reasonable scheduling requests if and when possible, consistent with the need to staff our Restaurant appropriately to meet business and guest needs. There is a limit to the total number of team members we are able to approve each day of business, and the requests will be approved in order of receipt. 

• Submitting a request off does not ensure that you will be scheduled off for that day/shift. 

• If you need time off after the schedule has been posted, it is your responsibility to make arrangements with another appropriate team member to work your scheduled shift. This change, to be effective, must be approved by a Manager in your position and documented via the HotSchedule website or app. 

Team Member Scheduled Hours: 

Hours of work for all team members are always assigned based on a number of business factors, taken into consideration by management at our Restaurant, including, but not limited to, skills, availability, productivity, performance, attitude, punctuality, business needs and projected sales.  Hours are never guaranteed and may fluctuate on a week to week or month to month basis, dependent on the needs of the business.  No team members are guaranteed a specific amount of hours or a specific shift, but will be scheduled within the confines of their availability and per business needs and projected sales.  A reduction in scheduled hours can happen for various reasons, including, but not limited to, a decrease in daily, weekly or monthly sales, canceled events or a reduced commitment to a scheduled event, poor employee performance, a reduction in productivity or efficiency, attendance issues or a limiting of availability. 

 Team Member Availability: 

Each team member is hired in with a specific availability and will complete an availability sheet at the time of hire.  The availability at the time of hire must represent what was disclosed on the team members application or discussed in the interview process.  As disclosed on the availability agreement, any changes to a team members availability must be approved by a manager, and can affect the number of hours scheduled for that team member.  Availability changes can be submitted in the HotSchedules app or website, and should be sent in as early as possible, to ensure they are received prior to a given week’s schedule being sent out.  Employment at Chick-fil-A is contingent upon maintaining the approved availability at the time of hire, or any further updates to that availability, as approved by management.  Team members who change their availabilities are subject to a loss in hours and/or the possibility of termination.  All availability change approval will be made as determined by business needs and the current staff on hand.