Cash and Coupon Policy: 

Depending on your assignment you may be responsible for ringing up orders and handling cash. All cashiers  are held accountable for every transaction, coupon, and monies  in their assigned drawers. Totals and amounts must match the cashier’s receipt at the end of the shift. Any discrepancy in matching totals will lead to disciplinary action. 

Cashiers are permitted a cash/coupon discrepancy of =/- $2 per shift. Any surplus/shortage of $2 in either direction will result in potential disciplinary action. 

Any counterfeit bills $20 or higher accepted will result in the drawer being cash short, which could lead to disciplinary action.  

All Cashiers are required to verify a cash total of $150.00 in the draw assigned to them at the start of their shift. Failure to count the assigned draw implies that the employee agrees there is $150.00 in the  assigned drawer and the cashier understands he/she will be held responsible for any shortage/ overage of +/- $2.00.  

Under No Circumstance should ANYONE other than the Cashier ring on their assigned cash drawer.  

• To prevent others from unauthorized ringing, cashiers are required to lock the POS terminal when they leave the floor for any reason.   

• Failure to lock POS or allowing ANYONE else to ring on your assigned drawer will result in disciplinary action(s) for all parties involved.  

• It is against Restaurant policy to undercharge a customer, ring up an unauthorized discount or pass food across the counter without payment. 

• Any such incident may result in serious disciplinary action, including but not limited to immediate termination of employment, and possible prosecution. 

• Team members should never store or place cash or coupons in their pockets or otherwise on their persons 

• Any such incident may result in serious disciplinary action, including but not limited to immediate termination of employment, as well as possible prosecution. 

Digital Offer Card/Coupon Policy: 

Chicagoland Chick-fil-A stores only distribute Digital Offer Cards, which are small credit card sized plastic coupons. Digital offer cards are preloaded with a value for the specific item located on the front of the card.   The register will automatically remove the price of only the specific item identified on the D.O.C. itself.   

~Err on the side of generosity.   Coupons and DOCs can be confusing and frustrating for guests.   99% of the time the guest is confused as to how to coupons work as well as our policies.   Please be kind, patient, and educate the guest as to our policies.   Remember we want the guest to receive a REMARKable experience, so when in doubt, err on the side of generosity and simply promo free the item and explain the situation later to a shift lead, or manager as well as on the receipt (which should go in your drawer) 

~Digital Offer Cards have a specific expiration date.  Sometimes the card will remain active past the expiration date.   This will be known as a grace period.  If you receive a DOC from a guest with an expired date explain the policy and how we unfortunately can’t control when the preloaded value is eliminated. Once an offer is expired it cannot be redeemed. Also, digital cards do not allow us to substitute a different item from the one stated on the DOC.    

~Some items that guests may have had an issue with during a recent visit and called to inform us about we may not have DOCs for such as a Spicy Grilled Chicken Wrap. In this instance, a guest may have a letter that states they can come in and receive that exact item for free. This letter will be printed out on Chick-fil-A Orland Park letterhead which is red and white and the sentence will be highlighted and initialed by a manager. The guest should receive the item free without any issues or questioning. Once again, when a guest has a bad experience and we try to fix the situation if they come in and are told they cannot have that item it causes the guest to have a second bad experience. Always err on the side of generosity. 

Verifying Bills/ Counterfeit Money 

Cashiers are REQUIRED to verify bills $20 or higher with a) counterfeit pen or b) ultraviolet light provided.  If any bill is in question, please verify using the equipment provided (counterfeit pen or ultraviolet light).  c) Asking manager

Requesting / Receiving Change 

• Cashiers are required to contact the person in charge of the shift (Shift Leader) to make change. 

• Cashiers are also required to verify the amount given to you by the Shift Leader. 

DO NOT request or receive change from other cashiers.  For your own safety and accountability purposes this is Prohibited and punishable by disciplinary action.  

Counting Down Cashier Drawer 

At the end of a Cashiers shift, a Shift Leader or Team Lead will count all coupons and monies for the assigned drawer and match them to the cashier receipt. At this time, Cashiers are encouraged to bare witness and verify totals and amounts. 

Failure to verify amounts and totals alongside the Shift Leader or Team Lead will automatically imply responsibility for any discrepancy in matching the cashier receipt with actual cash, coupons, and receipts contained within the register for the assigned drawer. 

All coupons, promo free receipts, and any refund transaction receipts MUST to be placed in the assigned drawer to be counted at the end of shift.   Unaccounted for coupons and/or transactions will be considered CASH SHORT