Policies & Procedures
At-Will Employment
Your employment at Chick-fil-A Orland Park is at-will, which means that either your or we may terminate your employment at any time, with or without notice or cause, for any reason not prohibited by law.
Commitment to Hospitality
Chick-fil-A Orland Park strives to maintain an atmosphere of hospitality for all guests. We want to create a comfortable experience for all who visit our restaurant. We want to maximize the opportunity to build the business, and to positively influence others by creating a welcoming environment.
2nd Mile Service
Chick-fil-A Orland Park strives to provide what we call 2nd Mile Service to all of our guests. This is defined as going above and beyond guest expectations. Our goal is that every guest, on every visit, will experience at least one element of 2nd Mile Service. There are unlimited ways in which we can deliver 2nd Mile Service to our guests. Many are as simple as a warm welcome, a heartfelt “my pleasure” when the guest thanks us, and fond farewell as the guest departs. The key to providing 2nd Mile Service is showing honor, dignity, and respect to all guests, so that they will feel cared for and special. Providing 2nd Mile Service is important to all team member positions at our restaurant. We trust you will enthusiastically embrace this concept, and display a 2nd Mile Service attitude, not only toward guests, but also to your fellow team members, and to others!
Closed on Sundays
Chick-fil-A restaurants are, and always have been, closed on Sundays. The chain’s founder, Truett Cathy, wanted to ensure that everyone had at least one day a week as an opportunity for rejuvenation, rest and personal activities.